FAQ W&W

Yes. Wells & Wade is one of our own brands — we both manufacture it here in the USA and import some items to ensure top quality and fair prices.

Professional harvest equipment, used in orchards and gardens around the world by those who want the best from their fruit, for over 100 years.

Most Wells & Wade products are made in the USA, using U.S. and imported parts.

Balance the load across both shoulders and set the straps so the weight rides on your hips, not your neck. A well-fitted bag lets you pick longer with less fatigue.

Empty the bag from the bottom to avoid bruising, then brush off dirt and let the canvas dry fully before storing. Never put a damp bag away — it invites mildew.

Straps, buckles and liners wear before the bag does — and every one is replaceable. Swap the worn hardware and your gear is good as new for another season.

Match the gear to the job: a chest bag for apples and pears, buckets for delicate fruit, a girdling tool for cane and vine, and a padded harness for the long days.

We ship from our factory in East Wenatchee, WA, using several carriers to ensure the best rate, transit time and service level. Most orders go out within 1 business day, with delivery in 3–5 business days standard, or 1–2 days expedited. Orders over $100 ship free within the continental United States. Special handling may apply to large items like pole saws and long-reach pruners.

Returns are accepted within 30 days of purchase, as long as the item is unused and in its original packaging. Refunds go to your original payment method; return shipping is the customer's responsibility. To start a return, email sales@hickoktools.com or call 509-662-6065.

Every tool we sell comes with a useful life warranty against defects in materials and workmanship. If a tool fails under normal use, we'll repair it, replace it, or refund it. Normal wear, incidental damage, misuse, or abuse aren't covered.

Call 509-662-6065, email sales@hickoktools.com, or use the contact form at hickoktools.com. We're available Monday–Thursday, 8 AM–5 PM PST, and Friday, 8 AM–4 PM PST. Our team has decades of hands-on experience with our products — whether you need help choosing a tool, ordering replacement parts, or getting maintenance advice.